Frequently Asked Questions

What brands do you accept?

We encourage people to bring in better labels. Some of the most common stores our consignors shop at include: Nordstrom, Anthropologie, Mario's, Saks, Neiman Marcus, J. Crew, Banana Republic and boutiques both locally as well as on vacation. For a specific encouraged brand list, please see the home page. 

Do you accept returns?

We have a no return policy, however, we do make exceptions to that rule on a case-by-case basis.  To have an exception made, please inquire with staff.

What percentage of sale do I receive for my items?

We pay the following commission for items that sell in the store:

60% for items over $100*

50% for items between $30-99

40% for items below $30

*Note: We negotiate higher rates for rare or high end items.

How do I get paid once my item sells?

We cut checks anytime after the first of the month for the previous month's sales. You can stop in anytime during business hours to pick up a check. Your balance can also be used as in-store credit which is available for use immediately after your item sells. 

Will you call me when my item sells?

Unfortunately, we cannot call consignors after their items sell. We have a website* set up specifically for our consignors to monitor their accounts. It is updated every 20 minutes and you can check it from home as often as you'd like. 

*Note: This website can be found under the tab "Consignor Login".

Do you consign jewelry?

Absolutely! Jewelry is one of our biggest sellers. We do best with local artisan, designer jewelry makers such as David Yurman, John Hardy, and Tiffany. We are very particular about costume jewelry and consign it by appointment only. 

Do you put new items out every day?

Yes we do! There isn't a day that goes by that we are not adding new items to our sales floor. 

Are there any items you do not accept?

As a higher end resale, we are looking for better labels in good condition that are fairly current (preferably 3 years old or less). We do not consign lingerie, undergarments or bathing suits.

How long will my item be for sale before it is marked down?

Items get reduced in price every 30 days. Once an item has been in the store for 60 days or more, it is subject to being discounted every week. To avoid having your item discounted multiple times, please pay close attention to your item's expiration date and request that your item be pulled prior to that date.

Do I need to make an appointment to bring items in?

We encourage people to consign on a walk-in basis, but will schedule appointments for buy-outs, huge closet clean-outs, or any other extenuating circumstances. Walk-in consignment is limited to 15 items on hangers anytime the store is open!

How long do I have to pick up my expired items?

Expiration dates are provided for all consigned items so that consignors know when to call us and communicate when they would like to pick up their items. It is important to give us 48 hours  notice before picking up an item. We do not pull items for return during business hours. 

If a consignor has requested to pick up an item and has not done so within two weeks, their items will do donated. 

Do you keep my hangers?

We require that items for consignment come in on hangers, however, we use our own hangers for the sales floor and will send your hangers home with you.